Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for furniture items?
Most in-stock home decor items ship within 3-5 business days. Larger furniture pieces require specialized freight handling and typically arrive within 2-3 weeks depending on your location.
Do you offer white-glove delivery and assembly?
Yes, IHL offers a White-Glove Delivery service for a flat fee. This includes room-of-choice placement, full assembly of your furniture, and removal of all packaging materials.
What is your return policy for home textiles and furniture?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your IHL account dashboard to view real-time updates on your delivery.
Are your wood products sustainably sourced?
At IHL, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure long-term environmental sustainability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.